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Returns, T&C's, Privacy & Cookie Policy

Payment Methods

PayPal and all major Credit and Visa Cards accepted. All payments are made via the secure online checkout powered and processed by SagePay. We do not save, store or have any access to your payment details.

Delivery

Free Delivery on all orders over £20. All orders are dispatched within one working day. Delivery is made within 3 working days (usually 2, sometimes 3). All orders are tracked. You will receive a tracking number within 24 hours of purchase. Next Day Delivery service available.

Returns Policy

For Unused Items - If your item is unused and not what you were after then we gladly accept returns for up to 365 days from purchase date. Original labels must be intact and in place and all origional packaging must be returned. You will be refunded within 2 working days from the date we receive your returned item. You will be refunded for your full payment. You must pay the return postage to us.

For Faulty Items - All items are manufactured to the highest standards however we do accept returns for up to a 6 month period if the item is found to be faulty due to manufacturing. Returns past this period can be taken up directly with the manufacturer most offer a one year warranty on their products as standard. Please notify us if you wish to return an item via email, you can find our contact details on the contact us page.

Price Match Guarantee

We guarantee to match any delivered-to-you price that you have seen for an identical new with tags product from a UK retailer. We will need to see where you have seen this product and see that is live and currently available for delivery.

Feedback

We are proud of our 100% customer satisfaction rate, but if you are anything less than 100% satisfied please let us know.

Privacy Policy

Regarding your personal data. We will never pass on your details to a marketing or sales agency for their use.

If you place a order your email address is stored on this site and is used to send you a order confirmation and delivery update when you place a order with us, we also store your name, address and telephone number. This information is stored on our site indefinitely untill you or we choose to delete it.

If you chose to create a account and opt in to receive our newsletter then your email address is also stored with MailChimp whos technology we use for the provision of sending our newsletter to customers who have chosen to opt in to receive these communications when creating a account with us.

When you place a order with us you will receive a order confirmation email and delivery email containing information about the delivery of your order. You will not receive sales or marketing emails from us. If would like to receive marketing or sales emails from us with offers and information about new products in our store, you can choose to opt-in to receive these when you create a account.

When you place a order with us we collect your name, address and contact email and telephone number, this information is used so that we can post your order to you. It is not used for any other purpose and we will not share this information with any other third party, this information is stored in our website providers database and can be deleted at any time upon your request.

We do not store or have any access to your payment details. Your payment is processed by SagePay who are a professional online payment processor.

Cookies

Like most websites we too use cookies to provide necessary site functionality and to improve your experience using this site.

We do not store or have any access to your credit or bank information and we will never try to contact you unless you ask us to when you place a order.

You can view or amend your cookie settings in the Advanced Settings area of your internet browser. You can also clear and delete all cookies from your browser by clearing your browser's cache.

The types of cookies this site may use are;

Strictly necessary cookies:

These are Cookies that are necessary for the functioning of the Online Services. For example, they are used to enable the operation of the Online Services, enable access to secure areas of the Online Services, remember items placed in a shopping basket or cart during a session, secure the Online Services and for the administration of the Online Services (e.g., load balancing, fraud prevention). Without these Cookies, the Online Services would not function properly and this store may be unable to provide certain services.

Third party cookies:

This store may use third parties who use their own Cookies to store and/or access data relating to your use of, and interaction with, the Online Services. The Online Services may contain content from third parties (such as Google Maps, YouTube, ShareThis, etc.) and plugins from social media sites (like Facebook, Twitter, Linkedin, etc.). When you connect to these services, the third parties may store and/or access data using Cookies over which this store does not have control. If you are logged in to a social media website while visiting the Online Services the social media plugins may allow the social media website to receive information that you visited the Online Services and link it to your social media account. This store does not control the Cookies used by these third party services or their policies or practices. Please review those third parties' cookie, privacy and data sharing statements.

Website Security

Our website is secured with a SSL certificate which is designed to ensure that your browsing experience is as safe and secure as possible.